Archive for the ‘Customer Service’ Category
NING a Lesson on How Not to Treat Your Customers
Marc Andreessen financed NING is in trouble again, shedding 40% of its employees and dropping free, ad-supported social networks. But what brought the company down wasn’t just a turn in the economy but making a series of terrible decisions that would have a similar effect on any company. Read the rest of this entry »
Trend Micro Innovative Customer Service that Defeats Itself
The quest for perfect anti-virus software continues. I am fond of Kasparsky Labs anti-virus, however after they inexplicably dropped support for Windows XP Pro SP 1 machines (there are plenty of machines out there that SP 2 will throw into chaos) I decided to give Trend Micro Internet Security a try (we didnt solve the XP SP 1 problem with Trend Micro, it was just an impetus to try something different). After a year put to the test, its sad that what I consider a major feature of Trend Micro to be one of its great failures. Read the rest of this entry »
